Privacy Policy
Last updated: 10/7/2025
This Privacy Policy explains how PG Manufacturing Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website, www.charleslondon.co.uk .
We are committed to safeguarding your privacy and handling your personal data in a fair, transparent, and lawful way in accordance with UK GDPR and other applicable laws.
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1. Who We Are
PG Manufacturing Ltd is the data controller responsible for your personal data collected through this website.
If you have any questions about this policy or how your data is used,
please contact us:
Email: enquiry@charleslondon.co.ukÂ
Address: 42 Waterloo Road Unit a London Nw2 7UF
2. What Information
We Collect We may collect the following information when you interact with our website:
- Contact information (e.g., your name, email address, phone number) if you complete forms or contact us directly.
- Usage data (e.g., IP address, browser type, pages visited, and time spent on the site).
- Cookie and tracking data to help improve site performance and user experience (see our Cookie Policy for details).
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide customer support.
- Improve our website, services, and user experience.
- Ensure site security and prevent misuse.
- Comply with legal or regulatory obligations.
4. Legal Basis for Processing
We process personal data on the following lawful grounds:
- Consent (e.g., for non-essential cookies or when you sign up to communications).
- Legitimate interests (e.g., improving our website and services).
- Legal obligations (where required by law).
5. Sharing Your Information
We do not sell your data. We may share your information with:
- Trusted third-party service providers (such as hosting, analytics, or IT support) who act under contract and confidentiality.
- Regulatory authorities, if legally required.
6. International Data Transfers
If personal data is transferred outside the UK, we will ensure appropriate safeguards are in place (e.g., standard contractual clauses).
7. Data Retention
We keep your personal data only for as long as necessary for the purposes collected, or as required by law.
- Enquiry/contact data: usually up to 12 months.
- Website analytics data: typically 26 months (Google Analytics default) or as otherwise configured.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate information.
- Request deletion of your data (in certain cases).
- Restrict or object to processing.
- Withdraw consent where given.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Cookies
We use cookies to operate our website, improve its performance, and understand visitor behaviour. Some cookies are essential, while others require your consent. Full details can be found in our Cookie Policy.
10. Security
We take reasonable steps to protect your personal data from unauthorised access, disclosure, or loss. However, no online system is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
